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  • 0571868088

  • support@qeran.app

FAQ

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FAQ

How can I purchase a package?

Follow the steps shown in this video

Can I cancel my purchase?

Yes, if no invitations have been sent. Once the package is used, cancellation is not possible.

How long does it take to complete a design request?

Image only: 1–2 days
Video: 3–4 days

Is there a fee for using the Guardian app?

No. The Guardian app is completely free.

How is the Guardian app linked to the user app?

1. Through a unique code assigned to each invitation during registration in the Guardian app.

Can I add another person to manage the invitation?

Yes, you can add a supervisor with permission to send a specified number of invitations and access statistics for their guests only. They cannot modify the invitation.